Moving to a new country whether for work, study, or a lifestyle change is a major life event. From managing paperwork to packing up your life, international relocation comes with dozens of moving parts. And while some people try to handle it all themselves, the smartest approach is often to partner with a professional relocation company.
But not all relocation partners are created equal.
The right company can make your move seamless, while the wrong one can lead to delays, unexpected costs, or even lost items. So before you sign any contract or commit to a provider, take time to ask the right questions.
Here are 10 essential questions you should ask before choosing a relocation partner so you can move forward with confidence.
1. Are you FIDI-accredited or affiliated with any global relocation networks?
A FIDI accreditation means that the relocation company has been vetted and meets strict international standards for quality and service. It’s a reliable indicator of trust, professionalism, and global accountability.
Why it matters:
Accreditation ensures you’re working with a partner that follows best practices for safety, handling, customs, and ethics.
2. What kind of support do you offer throughout the move?
Relocation isn’t just about getting from point A to point B. It’s a process with many moving parts. Ask how the company supports you at each stage, from planning and packing to delivery and post-move communication.
Why it matters:
A reliable relocation partner should guide you through the process clearly, communicate updates proactively, and be available to answer questions along the way.
3. Can you provide a clear, itemised quote?
Ask for a detailed breakdown of what your relocation will cost, including:
- Packing and materials
- Transportation fees
- Insurance options
- Customs duties or taxes
- Additional services (e.g., storage, pet relocation)
Why it matters:
A transparent quote helps you avoid surprise fees later on and allows you to compare providers fairly.
4. Do you offer insurance and what does it cover?
Even with the best handling, international moves involve risk. Accidents, loss, or delays can happen in transit. A good relocation partner will offer reliable insurance options and explain them clearly.
Why it matters:
You need peace of mind that your belongings are protected and that the provider will take responsibility if things go wrong.
5. How experienced are you with my destination country?
A provider who knows your destination well can offer valuable advice about:
- Local regulations
- Customs clearance processes
- Cultural differences
- Housing or schooling options
- Travel restrictions or safety tips
Why it matters:
Experience means fewer delays, smoother coordination, and better preparation on both ends of your move.
6. Will I have a dedicated move coordinator?
A personal move coordinator acts as your main point of contact throughout the process. They’ll manage communication, timelines, paperwork, and vendor coordination so you don’t have to juggle everything yourself.
Why it matters:
A dedicated coordinator ensures accountability, consistency, and personalised support.
7. What’s your process for handling customs and import regulations?
One of the trickiest parts of international relocation is clearing customs. Some items may be restricted, taxed, or require special documentation.
Why it matters:
An experienced relocation partner will help you prepare all necessary forms, avoid delays, and stay compliant with local laws.
8. Can you provide references or reviews from past clients?
Reliable companies should be happy to share testimonials, references, or case studies of successful moves. Look for feedback related to communication, timelines, handling of goods, and problem resolution.
Why it matters:
Hearing from past clients gives you a realistic idea of what to expect—and how the company handles challenges.
9. How do you handle delays or disruptions (e.g., weather, port congestion, or political unrest)?
The world is unpredictable. A good relocation partner should have contingency plans, proactive communication, and flexible solutions if things don’t go according to schedule.
Why it matters:
You need to know they can handle disruptions without leaving you in the dark.
10. What sets you apart from other relocation companies?
This is your chance to hear the company explain why they’re the best fit for you. Maybe it’s their global network, personalised service, local knowledge, or a long track record of successful moves.
Why it matters:
A relocation partner should feel like a true partner, not just a vendor. Their answer will reveal whether they’re genuinely invested in your journey or simply offering a service.
Bonus: Red Flags to Watch For
Even if a company sounds great on paper, be cautious of:
- Vague pricing or hidden charges
- Lack of accreditation or insurance options
- Poor or inconsistent communication
- Pressure to sign quickly without time to ask questions
- Negative reviews or no online presence at all
Trust your instincts. If something feels off, explore other options.
How CM Relocation Answers These 10 Questions
At CM Relocation, we’ve built our reputation on transparency, care, and global expertise. Here’s how we stand out:
✔️ We’re FIDI-accredited, ensuring international quality standards
✔️ Our quotes are clear, competitive, and all-inclusive
✔️ We provide insurance coverage and guidance on what it includes
✔️We have years of experience handling moves across Asia, Europe, the US, and beyond
✔️You’ll be assigned a dedicated relocation consultant from start to finish
✔️ We simplify customs and compliance so you don’t deal with red tape
✔️ We have hundreds of happy clients and glowing testimonials
✔️ We stay proactive, adaptable, and solution-focused in any situation
✔️ And most importantly, we care about your move as much as you do
Choosing the right relocation partner is one of the most important decisions you’ll make when planning your move. Asking the right questions now can save you stress, time, and money later.
Your move deserves more than a shipping service. It deserves a partner that understands your goals, anticipates your needs, and makes your journey smoother from start to finish.
Ready to move with a team that’s trusted, experienced, and truly on your side?
Partner with CM Relocation today and let’s make your international move simpler, safer, and more successful.