Standard Trading Conditions

CM Relocation Standard Trading Conditions

All business undertaken by CM Relocation Pte Ltd (“the Company”, “We”, “Us”) is subject to the following Standard Trading Conditions. These conditions define the rights, obligations and responsibilities between CM Relocation Pte Ltd and the Customer (“You”, “Your”).

By accepting our quotation or instructing us to proceed with services, you agree to these conditions.

1. Our Quotation

1.1 Unless otherwise stated in writing, our quotation excludes:

Insurance coverage
Customs duties, taxes, or import/export fees
Demurrage or detention charges
Port or terminal handling charges
Government inspections or quarantine fees
Storage beyond the agreed period

1.2 Quotations are valid for 30 days from the date of issue.

1.3 Additional charges may apply if:

The move is postponed beyond 30 days
The shipment volume exceeds the quoted amount
Access conditions require additional labour or equipment
Work is requested outside normal working hours
Parking permits or access restrictions incur costs
Freight rates, fuel surcharges, or exchange rates change
Additional services are requested

2. Services Not Included

Unless agreed in writing, the Company will not:

Disconnect or reconnect electrical appliances
Dismantle or assemble complex furniture
Remove fitted floor coverings
Move items from unsafe or inaccessible areas
Perform electrical, plumbing, or carpentry work
Move items prohibited under Clause 4

3. Customer Responsibilities

The Customer agrees to:

Provide accurate information regarding the goods to be moved
Arrange insurance coverage if desired
Obtain required documentation for international shipments
Inform building management of moving dates
Provide safe access for moving vehicles
Be present or represented during packing and delivery
Ensure appliances are emptied and cleaned
Remove valuables such as cash, jewellery and personal documents

Failure to comply with these responsibilities may result in additional charges or liability exclusions.

4. Goods Not Accepted for Transport or Storage

Unless agreed in writing, the following items must not be submitted:

Hazardous materials
Explosive or flammable items
Firearms or ammunition
Illegal goods
Perishable goods
Live animals or plants
Currency, jewellery, precious metals or valuable documents

If such goods are discovered, the Company may refuse transport or remove the goods at the Customer’s expense.

5. Ownership of Goods

By entering this agreement, the Customer confirms that:

The goods belong to the Customer, or
The Customer has authority from the owner to move the goods

The Customer agrees to indemnify the Company against any claims arising from ownership disputes.

6. Postponement or Cancellation

Cancellation charges may apply as follows:

More than 10 working days before the move: No charge

5–10 working days before the move: Up to 30% of removal charges

Less than 5 working days before the move: Up to 60% of removal charges

On the day of the move: Up to 100% of removal charges

7. Payment Terms

7.1 Unless otherwise agreed, payment must be made before the due date stated on the invoice.

7.2 Storage charges are payable monthly in advance.

7.3 The Company reserves the right to withhold delivery until all charges are paid.

7.4 Interest may be charged on overdue invoices.

8. Declared Valuation Liability

8.1 The Company does not know the value of the goods being transported. Liability for loss or damage is therefore limited unless the Customer declares a value for the goods prior to the commencement of services.

8.2 Unless otherwise agreed in writing, if the Company is negligent or in breach of this Agreement, our liability shall be limited to SGD 40 per item which is lost or damaged as a direct result of such negligence or breach.

8.3 Our liability shall be limited to the reasonable cost of repairing or replacing the affected item, whichever is lower, subject to the liability limits stated in this Agreement.

8.4 For the purpose of this agreement, an “item” is defined as:

The contents of a carton or package
Any individual furniture item or object handled by the Company

9. Damage to Premises

Where damage occurs due to our negligence, liability will be limited to repairing the affected area only.

Damage resulting from moving goods against our advice is excluded.

10. Exclusions of Liability

The Company shall not be liable for loss or damage caused by:

Normal wear and tear
Pre-existing defects
Atmospheric conditions such as mould, mildew or rust
Electrical or mechanical malfunction
Items packed by the Customer
Acts of God
Delays outside our control

11. Claims Procedure

Claims must be submitted:

At the time of delivery, or
Within 7 days in writing following delivery

Failure to notify within this time may invalidate the claim.

12. Delay Compensation Limitations

12.1 Transit times provided by the Company are estimates only.

12.2 The Company shall not be liable for delays caused by:

Shipping lines
Airlines
Customs authorities
Port congestion
Weather or other external factors

12.3 Under no circumstances shall the Company be liable for consequential loss arising from delays including but not limited to hotel costs, rental accommodation, or replacement purchases.

13. Storage Conditions and Warehouseman’s Liability

13.1 Goods stored with the Company may be stored in company-operated warehouses or subcontracted storage facilities.

13.2 The Company shall exercise reasonable care in storing the goods.

13.3 Warehouseman’s liability shall be limited to SGD 40 per item unless a higher value has been declared and accepted in writing.

13.4 Storage charges will accrue until goods are removed from storage.

13.5 A minimum of 10 working days notice must be provided to arrange delivery from storage.

14. Currency Fluctuation

14.1 International services may include charges payable in foreign currencies.

14.2 If exchange rates fluctuate between the date of quotation and the date of shipment, the Company reserves the right to adjust charges accordingly.

15. Force Majeure

The Company shall not be liable for failure or delay caused by events beyond its control including natural disasters, war, civil unrest, terrorism, government restrictions, pandemics, port congestion, labour strikes or severe weather.

Additional costs resulting from such events shall be borne by the Customer.

16. Dangerous Goods

Customers must declare any item classified as Dangerous Goods including lithium batteries, aerosols, paints, chemicals or gas cylinders.

Undeclared dangerous goods may result in fines, penalties, or disposal of cargo for which the Customer is responsible.

17. Marine Insurance and General Average

International shipments may be subject to General Average or other maritime risks.

The Company strongly recommends that Customers obtain marine transit insurance.

18. Third Party Carrier Conventions

18.1 International transportation may be performed by third party carriers including shipping lines and airlines.

18.2 Such transportation is subject to international conventions including but not limited to the Hague Rules, Hague-Visby Rules, Montreal Convention or other applicable transport conventions.

18.3 The Company acts as an agent when arranging such transportation and shall not be liable for acts or omissions of such carriers.

19. Customs Seizure Protection

The Company shall not be liable for goods confiscated, seized or delayed by customs authorities or government agencies unless such action results directly from the Company’s negligence.

Any duties, fines, penalties or storage charges resulting from customs actions shall be borne by the Customer.

20. Lien on Goods

The Company has the right to retain goods until all outstanding charges have been paid.

Storage charges will continue to accrue while goods are held.

21. Abandoned Shipments

Goods may be deemed abandoned if delivery cannot be completed within 90 days or if the Customer cannot be contacted.

The Company may store, sell or dispose of such goods to recover outstanding charges.

22. Subcontracting

22.1 The Company reserves the right to subcontract some or all of the services to qualified agents, carriers, warehouses or other service providers where necessary to perform the agreed services.

22.2 Where services are subcontracted, the Company shall exercise reasonable care in selecting competent subcontractors.

22.3 The Company remains responsible to the Customer for the performance of the services in accordance with these Standard Trading Conditions, subject to the liability limitations set out in this Agreement.

22.4 Where transportation is performed by third-party carriers such as shipping lines, airlines, or road carriers, such transportation may be subject to the terms, conditions and limitations of liability imposed by applicable international conventions, laws or carrier conditions.

22.5 Nothing in this clause shall remove the Company’s obligations to the Customer under this Agreement.

23. Governing Law

This agreement shall be governed by the laws of Singapore